combo Casino & Sportsbook Data Care

This page describes what we collect when you use combo and how we keep that data protected. We recognise that your personal information—email, identity documents, payment details, and transaction history—deserves careful handling. Our privacy practices are built to comply with applicable data-protection law and reflect our commitment to transparency.

When you join combo, you entrust us with sensitive information. We use that information only to operate your account, process your deposits and withdrawals, detect fraud, and comply with legal obligations. We do not sell your data to third parties, and we do not use it for marketing purposes without your consent.

This policy explains what we collect, how we use it, who may access it, how long we keep it, and what rights you have. If you have questions, our support team is available during business hours via email or in-app chat.

What data we collect when you use combo

Account registration and identity data on combo

When you open a combo account, we collect your email address, password, full name, date of birth, country, city, and postal address. We store this information securely to manage your account and verify your eligibility. Before your first withdrawal, we ask you to submit a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill or bank statement dated within three months). We use these documents to comply with Know Your Customer (KYC) regulations and to confirm your identity. We retain these documents for seven years after your account closes, as required by anti-money-laundering law.

Payment and transaction data on combo

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, date, and payment method. We do not store your full bank account number or payment credentials on our combo servers; those details are handled directly by your payment provider. We retain transaction records for seven years to support dispute resolution and comply with financial regulations.

Behavioural and wagering data on combo

Our combo platform logs your wagering activity—which markets you access, what stakes you place, your wins and losses, and settlement outcomes. We track session timestamps, device type, and IP address. This data helps us detect fraud, manage responsible play, and analyse platform performance. We retain active session logs for 90 days; archived transaction records are kept for seven years.

How we protect and store your data on combo

Security and encryption on combo

We protect data in transit using SSL/TLS encryption. All communication between your browser or app and our combo servers is encrypted. We store data at rest in secure data centres with restricted access, continuous monitoring, and regular security audits. Our servers are backed up daily; we maintain redundant systems to prevent data loss. We require all staff with access to combo member data to sign confidentiality agreements and standard security practices training.

International data transfer on combo

Our combo infrastructure may span multiple geographic regions. Your data may be processed and stored outside your country. By using combo, you consent to this international transfer. We ensure that any third-party data processors maintain security standards equivalent to our own.

Third-party processors and payment partners

We use external vendors to process payments, send emails, and host infrastructure. These processors access your data only as needed to provide their service. For example, when you deposit via OVO or e-wallet, those payment providers access your transaction details. We have data-processing agreements in place with all vendors requiring them to protect your data and comply with applicable law.

Your rights regarding your data on combo

You have the right to request access to your personal data held by combo. Contact our support team with a formal request; we will provide a copy of your data within 30 days. You also have the right to request correction of inaccurate information. If you believe we are processing your data unlawfully, you may lodge a complaint with your local data-protection authority. You cannot request deletion of transaction records kept for legal compliance; however, we can anonymise non-essential personal data upon request after your account closes.

Cookies and tracking on combo

Our combo website uses session cookies to keep you logged in and to remember your preferences. These cookies expire when you close your browser. We use analytics cookies to track page views and user behaviour on combo—this helps us improve our platform. We do not use advertising cookies. You can disable non-essential cookies in your browser settings; however, this may limit functionality of our combo platform.

Data retention on combo

We retain active account data (email, name, address, payment methods) for the duration of your membership and seven years after account closure for legal and anti-fraud purposes. Transaction records are kept for seven years. Session logs are archived after 90 days. Identity documents (KYC files) are retained for seven years post-closure as required by law. If you request account deletion before reaching the legal retention period, we anonymise your personal data but retain transaction records for compliance.

Changes to this privacy policy on combo

We may update this privacy policy from time to time as our practices evolve or law changes. We will notify you of material changes by email or by posting a notice on combo. Your continued use of combo after such changes constitutes acceptance of the updated policy. If you do not agree with our revised practices, you may close your account.

Contact us about privacy on combo

If you have questions about how we collect or use your data on combo, or if you wish to exercise your privacy rights, contact our support team. We are available via email and in-app chat during business hours (09:00–18:00 UTC+7, Monday to Friday). For formal data-access requests, send a written request with proof of identity to our support address. We will respond within 30 days.