comboFrequently Asked Questions
Users ask us about account setup, payment methods, game mechanics, bonuses, and how to contact our support team. This page addresses the most common questions we receive. If your question is not answered here, our support team is available Monday to Friday, 09:00–18:00 UTC+7, via in-app chat or email.
The answers below cover core topics: how to open and verify your combo account, which payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the difference between our sportsbook and live-dealer products, and how our welcome offer and tier system work. For detailed rules on specific games, odds calculation, settlement, or account restrictions, refer to our Terms & Conditions or Legal Notice
We at combo prioritize account security and fair play. If you suspect unauthorized activity on your account, contact support immediately. If you wish to delete your personal data from our systems, follow the process outlined in this FAQ under the Security section.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and offersfootball betting, live-dealer tables, slots, esports markets, welcome bonuses, and tier rewards
- Security and account careaccount protection, data deletion, and support channels
Yes. combo accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Select Bank Transfer under Deposit, choose your bank, and we provide you a unique combo reference number and account details. Transfer the funds from your personal bank account; use the reference number in the transaction note so we can match the deposit to your combo account. Direct transfers typically arrive within one to three business hours during bank operating hours. Bank fees (if any) are charged by your bank, not by combo. For withdrawals, add your bank account to your combo payment methods first; then request a withdrawal and select your bank. We process the withdrawal and send funds back to your registered account.
Yes. combo accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Select Bank Transfer under Deposit, choose your bank, and we provide you a unique combo reference number and account details. Transfer the funds from your personal bank account; use the reference number in the transaction note so we can match the deposit to your combo account. Direct transfers typically arrive within one to three business hours during bank operating hours. Bank fees (if any) are charged by your bank, not by combo. For withdrawals, add your bank account to your combo payment methods first; then request a withdrawal and select your bank. We process the withdrawal and send funds back to your registered account.
If you forget your combo password, click "Forgot Password" on the login page. Enter your email or username, and we send a reset link to your email within a few minutes. Click the link, set a new password, and log back in. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. If you cannot access the email registered with your combo account, contact support with proof of account ownership (such as recent transaction screenshots) and we can help you recover your account. Account recovery typically takes one business day.
No. combo policy allows one account per person. If we detect multiple accounts linked to the same individual (by email, payment method, IP address, or device), we reserve the right to close the duplicate accounts and forfeit any balances. This protects the integrity of our platform and prevents bonus abuse. If you need to close your current combo account, contact support and we will process the closure. Once closed, you can open a new account with a new email and payment method. Duplicate accounts are not permitted even if used by family members or friends; each person must have their own unique email and account.
Payments and transactions
Yes. combo supports online payment, e-wallet, mobile banking, and local payment for both deposits and withdrawals. Go to Account → Payment Methods, select your e-wallet, and follow the on-screen prompts. For deposits, you are redirected to the e-wallet app to confirm the transaction. For withdrawals, provide your e-wallet phone number and we send funds to your registered e-wallet account. E-wallet transfers typically complete within minutes during normal hours. If a transaction does not arrive within subject to verification, contact our support team and we will investigate. E-wallet providers may charge their own fees; check with your provider for details.
combo does not charge a deposit or withdrawal fee to your account balance. All fees are covered or set by the payment method provider (your bank, e-wallet, or online payment system). For example, e-wallet bank transfers may carry a small charge imposed by mobile banking; local payment transfers may carry a online payment fee. We display any applicable fees at the time you initiate a transaction on combo, so you see the exact amount before confirming. Check with your payment provider (bank or e-wallet) if you have questions about their fees. Your balance on combo reflects the full amount you deposit or the full amount you request to withdraw; combo takes no cut.
Our combo platform accepts the following payment methods: e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), mobile banking, and direct bank transfers (local payment, online payment, e-wallet, mobile banking). Each method is available for deposits and withdrawals. Choose the method that works best for you under Account → Payment Methods. For users across Jakarta, Surabaya, Bandung, Medan, and Semarang, all of these options are widely available. Add a payment method once and reuse it for all future transactions on combo. If your preferred method is not listed, contact support to check if it can be added.
Withdrawal processing times vary by payment method. E-wallets (local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment) usually arrive within one to three business hours during bank operating hours. online payment transfers may take similar times depending on your receiving bank. combo processes withdrawal requests during business hours (Monday–Friday, 09:00–18:00 UTC+7). Requests submitted after 18:00 or on weekends are queued and processed the next business day. If a withdrawal does not arrive after the expected time, check your payment method app first, then contact our support team with your combo transaction ID. We can investigate and resend if needed.
Game rules and offers
Live-dealer tables on combo (baccarat, blackjack, roulette, Dragon Tiger) feature a real dealer and real cards or wheels broadcast via video stream. You see the dealer, place your bets, and the game settles in real time. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games with spinning reels or gameplay mechanics. Slots settle instantly after each spin; live-dealer games settle when the dealer's action completes (next card dealt, roulette ball lands, etc.). Both are available on combo with identical rules and odds whether you play on mobile, app, or desktop browser. Live dealers run during advertised hours; slots are available 24/7 on combo.
Our combo welcome offer applies to new users who open an account and make their first deposit. The offer consists of a bonus credit on your combo account. The exact terms (such as the bonus size and any wagering requirement) are displayed on the promotion page when you log in as a new user. You do not need to enter a promo code; the bonus is applied automatically after your first qualifying deposit clears. Bonus credits must be wagered on eligible products (typically sportsbook or live-dealer games) before you can withdraw them. Read the full promotion terms under Promotions on combo to see which games contribute to wagering and any other restrictions. The welcome offer is available once per user and cannot be claimed on duplicate accounts.
combo offers weekly cashback based on your tier level. Every Monday, we calculate your total wagers (cumulative losses) from the previous week on eligible products. Cashback is credited as a percentage of those losses and deposited into your combo account as bonus credit on Tuesday morning. Higher tiers earn higher cashback percentages. To move up a tier, accumulate wagering volume or refer new users to combo. Cashback credits are subject to a wagering requirement before withdrawal; check the promotion terms for specifics. Cashback is calculated weekly without any action required from you; the credits appear automatically in your combo account if you qualified.
combo offers odds on football matches across Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Odds are set by our traders based on market conditions and update in real time as the match approaches. You can place a wager anytime before kickoff; live wagers are available during the match. After the final whistle, combo automatically settles all related bets based on the official match result (goals scored, winner, etc.). Settlement typically completes within minutes. If a match is postponed or abandoned, bets are either voided (stakes returned) or settled according to alternative rules spelled out in our Terms & Conditions. Check the match details on combo before placing a wager to see settlement rules for that specific fixture.
Security and account care
To request deletion of your personal data from combo, email our support team at the address listed on our contact page with the subject line "Data Deletion Request". Include your combo username and the email address on your account. Explain why you are requesting deletion (for example, you want to close your account permanently). We will acknowledge your request and inform you of any outstanding balance or pending withdrawals. Once any balance is settled and all transactions are final, we delete your personal information from our active systems, retaining only anonymized records required by law (such as transaction logs for regulatory compliance). Data deletion typically takes five to ten business days after your account is fully settled.
You can reach our combo support team through two channels: (1) In-app chat: log into your combo account, tap the Help or Support icon, and start a chat. Our team responds during business hours (Monday–Friday, 09:00–18:00 UTC+7). (2) Email: send a message to our support address (listed under the Help section on combo). Include your username, a clear description of your issue, and any relevant transaction IDs or screenshots. We aim to respond to email inquiries within 24 business hours. For urgent account issues (such as suspected fraud), contact support immediately via in-app chat and mention the urgency. We do not operate a live phone line or weekend support; all tickets are handled during business hours.